Adding new

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user accounts

Adding a single user account

To add a new user account, click Members on the left side menu.

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Once you’re ready, click Send invitations. This will generate an email to each user in the invite list that contains a unique link for them to select a password and set up their account on the platform.

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Adding multiple

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user accounts

To add multiple users user accounts at once, click on Members on the left side menu.

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Make sure you upload a CSV file that contains two fields with the users user's name and email address. Your CSV should be formatted as follows. Ensure you save it as a .csv, not an .xlsx, .xls, or other format.

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To prevent errors, it’s suggested to import no more than 100 users user accounts in a single batch. If you need to do more than 100 users, break the file down into smaller components or contact support@vexcelgroup.com for assistance.

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Under custom options, you can set an expiration date for the user(s). You can also assign roles to the user(s). Note that all user account(s) in the invite list will be assigned the expiration date (if selected) and role(s).

Once you’re ready, click Send invitations. This will generate an email to each user in the invite list that contains a unique link for them to select a password and set up their account on the platform.

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Deactivating

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user accounts

When you need to remove access to an account from your organization, it is recommended to deactivate the account instead of deleting it. This will preserve information such as user history and usage info.

To deactivate a user account, click on Members on the left side menu.

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For the user account in question, select the additional options menu under actions, then click view.

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At the top, click Deactivate. If you’re sure you want to deactivate the user account, then click OK.

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Deleting

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user accounts

When you need to remove access to an account from your organization, it is recommended to deactivate the account instead of deleting it. This will preserve information such as user history and usage info. However, there may be occasions when it is necessary to delete an account entirely. If in doubt, deactivating the account is probably better (see “Deactivating users” user accounts” above).

To delete a user account, click on Members on the left side menu.

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At the top, click Delete. If in doubt, deactivating the account is probably better (see “Deactivating users” user accounts” above). But if you’re sure you want to delete the user, follow the directions, then click OK.

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Moving

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user accounts

To move a user account (or multiple usersuser accounts), click on Members on the left side menu.

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The users will then be moved to the selected group.

Exporting

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user account info

To export the info for a user (or multiple users), click on Members on the left side menu.

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Select the user(s) in question, then click Export Users.

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This will export the info for the selected users into a CSV spreadsheet that will be downloaded to the browser download folder.

Pro tip: All users can be selected at once by clicking the checkbox at the top of the table.

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Resending user account invitations

To resend a user’s passwordaccount invitation, , click on Members on the left side menu.

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Note that if a user has already activated their account, their general settings page will show the option to Show Reset Password Link.

Resetting user account passwords

Usually, users can request links to reset their own passwords by visiting the Viewer login page, entering their email address, and clicking Forgot password. This will generate an email for them with a unique link to use to reset their own password. However, if a user is having trouble with this workflow or for any reason isn’t receiving the reset email, an Admin user can help.

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Note that if a user has not yet activated their account, their general settings page will show the options to Resend Invitation or Show Activation Link.

User

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account permissions

User permissions are set while creating the user account (see “Adding new users” above). However, an Admin can make changes to these settings as needed.

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To update the permissions for a user, click on Members on the left side menu.

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For the user account in question, select the additional options menu under actions, then click view.

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