Please refer to this page for the commonly asked questions related to Vexcel API. Detailed information about the viewer functionality, user guide and training videos are available here. Also, refer to the blog post on the viewer published by one of our team members- https://thegroundtruth.blog/2020/08/25/aerial-imagery-viewer-quickstart-tutorial/.
Q: How does a user get access to the Vexcel viewer application?
If you are new to the platform, please email support@vexcelgroup.com (VDP customers) or support@gic.org (GIC members) with your full name and email address.
Q: Why does the link to the email invitation for accessing the viewer not working or goes to a blank/spinning screen?
Our platform is not compatible with Internet explorer, so it is very important that users use Chrome, FireFox or Edge (Chromium version recommended) which are the supported internet browsers. If you have an Apple device, Safari is supported as well. Mobile access is the same, just use a supported browser on your device, the site is optimized for mobile use.