How to reset my password?

The user can reset it at the sign-in screen. At any time, when you are signed in to the Viewer account the user can click on your name in the upper right corner of the window and from the drop down chose Change password. If you have any trouble in resetting your password, then please support@vexcelgroup.com (VDP customers) or support@gic.org (GIC members) and we will be happy to reset the password on your behalf.